Refund policy
SodaPeak Refund Policy: Steps, Return Address and How Long a Refund Takes
To get a SodaPeak refund, call the order desk at +1 (302) 200-3480 with your order ID, then mail the bottles with a tracking number to the returns address in New York, including your full name, email and order ID. The buyer pays return shipping. The seller's materials say the refund follows 3 to 5 business days after the bottles are credited, then 5 to 10 days on the card.
Written by the SodaPeak label deskUpdated
The process01
How do I get a SodaPeak refund?
Call the order desk with your order ID, mail the bottles with tracking, and wait for the credit. Four steps cover it.
Check the live terms
The seller says the guarantee is as printed on the live listing and at checkout. Read the days and conditions that applied to your order.
Call the order desk
+1 (302) 200-3480, with your order ID. The email is [email protected]. Tell them which pack you bought and why you are returning it.
Mail the bottles
Send them to 469 Seventh Avenue, Floor 12, New York, NY 10018, USA. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Wait for the credit
3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it.
Keep every message. A refund is easiest to chase when you can quote the date of your call, the name of the person, the tracking number and the amount you expect back. If the order desk gives you a reference number, write it on the note inside the parcel as well.
The order desk, not the website inbox, handles refunds. The website inbox at [email protected] cannot see orders, so a refund request sent there will be redirected.
At a glance02
What are the SodaPeak return rules at a glance?
Six facts are given in the seller's materials. The rest, such as the exact days and any conditions, are printed at checkout.
| Guarantee | As printed on the live listing and at checkout; a card mentions 60 days |
|---|---|
| How to claim | Call +1 (302) 200-3480 with your order ID |
| Return address | 469 Seventh Avenue, Floor 12, New York, NY 10018, USA |
| Include | full name, email and order ID |
| Return shipping | The buyer pays return shipping. Use a tracked service. |
| Refund timing | 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it |
Timing03
How long does a SodaPeak refund take?
The seller's materials say 3 to 5 business days after they credit the returned bottles, then 5 to 10 days for the card issuer to post the refund.
Add the days the parcel is in transit to that, and the total can run to several weeks. A rough path looks like this, with each stage depending on the carrier and your card issuer.
- Day 0
You call with the order ID and ship the bottles with tracking.
- In transit
The carrier delivers to the returns office. Check tracking and keep the receipt.
- 3 to 5 business days after credit
The seller processes the refund once the return is credited.
- 5 to 10 more days
Your card issuer posts it. Check the statement, not just the email.
Common cases04
What do I do if my SodaPeak order has a problem?
Match your case to the table, call the order desk with your order ID, and keep a record. The first step is the same for every case: call.
| Case | First move |
|---|---|
| The bottle arrived damaged or with a broken seal | Do not use it. Photograph the bottle and box, then call |
| The label differs from the photos here | Stop, photograph the label and lot code, then call |
| The parcel is late or lost | Check tracking, then call with the order ID |
| I changed my mind | Read the live terms for the days and conditions, then call |
| I had a reaction | Stop, get care if needed, report to MedWatch, then call |
| I was charged twice | Call with both receipts; ask your card issuer if it is not fixed |
SodaPeak Capsules: 60 per bottle30 servings of 2 capsules · 1, 2, 3 or 6 bottles · price shown at checkout
See packsBefore it ships05
How do I cancel a SodaPeak order?
Call the order desk as soon as you can, with your order ID. The seller's materials say the desk handles tracking, changes and refunds on placed orders, but they give no cancellation window.
The earlier you call, the more likely a change is possible before the parcel ships. Have the order email ready, and say whether you want to cancel the whole order or change the pack. Write down the date and time of the call, and ask for a confirmation email.
No subscription appears in the seller's materials. If you see an auto-ship or repeat order on your order email, call to cancel it and check your card statement for the next two months.
Prepare06
What should I send with a SodaPeak return?
Send your full name, email and order ID inside the parcel, and keep a copy of everything. A tracked service is the safe choice because you pay the postage.
- A note with your full name, email and order ID.
- All the bottles you are returning, in a sturdy box.
- A tracked, insured service if the pack is large.
- A photo of the bottles and the lot code before you seal the box.
- The tracking number, written on your copy of the call notes.
If a reaction is the reason for the return, say so, stop the capsules and report it to FDA through MedWatch (FDA, MedWatch). FDA's own advice for any supplement is to stop using the product, get medical care for a bad reaction and report it (FDA 101: Dietary Supplements).
Yellow skin or eyes, dark urine, belly pain, chest pain, a racing heartbeat or fainting: get care first. A return can wait.
If it stalls07
What if my SodaPeak refund does not arrive?
Check tracking for delivery, call the order desk with the tracking number and order ID, and, if the refund is still missing after the time the seller gave, ask your card issuer about a dispute.
A dispute is a right you have with the card issuer, and it works best when you have records: the order email, the tracking receipt, the call notes and the dates. Use the seller's route first. See the guarantee page for what to confirm before you order, and the contact page for every phone, email and address.
FAQ08
SodaPeak questions people ask
How do I return SodaPeak?
Call the order desk with your order ID, then mail the bottles with tracking to the returns address with your full name, email and order ID.
Who pays for SodaPeak return shipping?
The buyer, according to the seller's materials. Use a tracked service and keep the receipt.
Where do I send a SodaPeak return?
To the returns office in New York listed on the contact page. Confirm the address with the order desk before you ship.
How do I cancel my SodaPeak order?
Call the order desk as soon as you can with the order ID. The materials give no cancellation window, so ask the desk what is possible.
Can I get a refund on an opened bottle?
The seller's materials do not say. Confirm the live terms at checkout and ask the order desk before you open or return a bottle.
Will the refund include shipping?
The materials do not say. Ask the order desk, and check the terms printed at checkout.
Who wrote this09
Written and reviewed by
Pages built from the label, the seller brief and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a USA Authorized SodaPeak Retailer. It is not the manufacturer, and it does not name one. We earn money when you buy through our order links.
Sources and links (2)
- MedWatch: The FDA Safety Information and Adverse Event Reporting Program U.S. Food and Drug Administration, 2026
- FDA 101: Dietary Supplements U.S. Food and Drug Administration, 2022
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